Just before you rush to apply for the Part-Time / Full-Time Administrative Assistant (Client Care Specialist) position, take a look at the list below and ask yourself honestly if any of these describes your situation right now:

Do you wish you had a job that had more meaning?

Where you could have a positive and transformational impact on people every single day? 

Do you enjoy having meaningful conversations that foster deep relationships and help to create memorable experiences?

Are you able to effectively communicate with people over the phone?  

Are you able to confidently overcome objections and have positive conversations involving money?  

Are you organized and efficient? Do you thrive in a fast-paced environment?  

Are you tech-savvy? Can you navigate your way around cloud-based documents and spreadsheets - or quickly learn to?

Are you someone who excels in the face of adversity and can remain confident at all times?

If you found yourself saying YES to one or more of those questions, this might JUST be the position you are looking for...

Continue reading to learn more…

About HealthFit - Our Story

• HealthFit Physical Therapy & Chiropractic was founded in 2012, with a mission to keep people healthy, mobile and active to avoid painkillers and surgery so they can get back to doing what they love. Dr. Jason & Dr. Kelli Han wanted to create a place that would deliver the type of one-on-one specialist care they would trust their own family with.

• HealthFit is a thriving and rapidly growing health and wellness facility located in Pasadena, California, offering physical therapy, chiropractic and fitness services. We are not your typical healthcare facility. We are a fun and happy team that works together to provide a world-class experience to every client that walks through our doors. Our focus is on building a place that feels like a real community - that both clients and team members are excited to be a part of. We want our clients to keep coming back, and we want them to tell their friends and family about us. We consider our clients "family" and do everything we can to make them feel that way whenever they visit or interact with us.

• HealthFit is about living your best life, for our clients and ourselves. It is very important to us to provide our staff with a lifestyle they are happy to have. One in which they feel challenged, fulfilled and motivated to create an experience where are clients are welcome and valued.

• Life is short…don’t sacrifice your happiness by settling for a job that does not inspire you or encourage and support your growth.

Who should apply for this job:

• Someone who is truly passionate about health and fitness and wants to make a real transformation in people's lives.

• Someone who is looking to work in an environment that is NOT a traditional clinic - and that is fun and feels like a family.

• Someone who wants to learn and be mentored - we spend dedicated time every week just to review individual progress, marketing, improve communication skills and discuss client cases. You'll learn everything you need to become world-class at providing exceptional customer service.

• Someone who likes the idea of being able to grow and advance within a company. You're getting in on the ground floor of an innovative and rapidly growing company - where your ideas and contributions are welcome and valued.

• Someone who wants a small clinic feel but operates with big business ideas! This job comes with plenty of opportunity for growth - just without the burn-out.

• Someone who is flexible and open to change as our practice continues to grow and evolve.

• We use a blend of physical therapy, chiropractic and fitness services to deliver the highest level of results to our clients. This combination of care allows our clients to feel they have fully healed and are ready to live their best lives. This business model offers unique opportunities to work in different roles as a client relationship specialist (sales executive).

These are just a few reasons why this opportunity can be life-changing for the right person.

What we're looking for:

• A part-time or full-time client care specialist to join our growing, hard-working, and family-like team.

• You enjoy being around people, and can hold meaningful conversations with people you may not know for longer than 20 minutes.

• Customer driven and relationship sales experience.

• Demonstrates excellent customer-service driven telephone skills for incoming and outbound calls to help potential clients make the decision for their health. (Past experience in call centers and phone sales is a plus!)

• Has a history of setting and working to achieve Key Performance Indicators (KPI’s) to demonstrate success in the workplace.

• Someone that likes being kept accountable with weekly scorecards to keep track of KPI’s.

• You enjoy being around people, and can hold meaningful conversations with people you may not know for longer than 20 minutes.

• You're thoughtful and thorough - you can answer people's questions in a way that increases the likelihood of them becoming a client.

• You are alert and aware - you're good at recalling names, faces, and personal details - so that our clients always feel welcomed and remembered.

• You know what it means to provide a warm, welcoming, and world-class greeting and experience for clients.

• You have excellent organization and planning skills - you know how to manage schedules and re-prioritize your time so that you can focus on key priorities - without the need for micro-management.

• You follow through on commitments. You live up to verbal and written agreements without constant reminders.

• You have the ability to quickly and proficiently understand and absorb new information.

• You're able to calmly and constructively navigate through situations involving conflict and you do not falter in the face of rejection.

• You're pro-active and resourceful. You bring new ideas to the company, do things without being told, and can quickly shift and course-correct when things don't go according to plan - in a positive manner and without focusing on the negative.

• You're coachable, love to learn, and have a fail-forward attitude. You take constructive criticism well and enjoy getting regular feedback that will optimize your skills and performance.

• Someone who has strong verbal and non-verbal communication skills.

• Someone who is able to effectively and confidently communicate with people on the phone.

• Someone who has a positive attitude that makes clients look for any excuse to come back and see them.

• Someone who is able to connect and engage with people on a personal level.

• Someone who has high "emotional intelligence" to interpret non-verbal communication

• Someone who loves to learn and is committed to being part of a team that puts clients first.

• Someone who places heavy value on their own health and fitness.

To be successful in this position, the right candidate must:

• Be a team player.

• Be passionate while interacting with youth athletes, active adults, and professional athletes.

• Support and contribute to HealthFit’s mission, vision, and core values.

• Build lasting relationships and trust with our clients through open communication and empathy.

• Be committed to providing clients with the highest quality service.

• Provide an exceptional client experience during phone consultations, their initial visit, follow-up sessions and follow-up phone calls.

• Be willing to learn and expand your knowledge of working in a private practice.

• Keep thorough record of client correspondence and in a timely manner.

• Be coachable, open and dedicated to personal and professional growth, as mentoring and training are a big part of our program.

What you can expect from working here (the benefits):

• Outstanding work culture and supportive environment.

• No insurance companies to deal with!

• Competitive pay, benefits and plenty of room to grow and advance.

• Part-time & full-time opportunities available (30-40 hours) where you get to be an integral part of changing people's lives and helping clients get back to doing things they love to do...every single day.

• The opportunity to work in a truly unique, growing and innovative practice-model.

• Mentorship to enhance your professional skills and ongoing training to ensure your success.

• A working environment where being yourself is encouraged, where people are the priority, and where you will always be challenged, supported and encouraged to learn and grow.

• The chance to be a part of an incredible team of people who work hard but have fun too.

PS ... 1/3 of your life will be spent at work. Don't you think it's worth it to yourself to choose a work environment that is meaningful, where you get to change lives, and where you get to learn and grow both personally and professionally while doing it?